We strive to provide you with the best possible shopping experience.
Below, you’ll find our simply worded return policy.
Right of Withdrawal
You have the right to withdraw from your purchase within 14 days of receiving the goods without giving any reason, unless the order includes custom-made or clearly personalized products, in which case the right of withdrawal does not apply.
Exclusions from Returns
Please note that the right of withdrawal does not apply to:
– Custom-made garments, i.e. items made to your specific size, fabric, or design request.
– Any orders that are personalized or made on demand.
If you are unsure whether your product is eligible for return, please contact us at contact@coleccionemma.com before placing your order.
Returns of Eligible Products
For non-custom products, we accept returns within 14 days of delivery. Products must be in their original condition, unworn, unwashed, with tags and packaging intact.
We reserve the right to refuse returns on:
– Items that show signs of use or damage.
– Items returned without prior notification.
Return Procedure
To initiate a return, please contact us at contact@coleccionemma.com with:
– Your order number
– The reason for the return
– Photos, if applicable
We will provide instructions for the return process upon approval.
Return Costs
Unless the return is due to our error (e.g. wrong or defective item), you are responsible for the return shipping costs. We do not refund premium shipping upgrades (e.g. express delivery).
Refunds
Refunds will be issued via the same payment method used for the original order, or by bank transfer if necessary, within 14 days after we receive and inspect the returned item.
If you return only part of an order, the shipping costs are not refunded. If you return the entire order, we will refund the standard shipping costs originally paid.
Still have a question?
If you have any other queries, feel free to reach out to us. We’re here to help!